Customer Support Associate - Dutch Speaker

Empowering customers with top-notch support

• Note: This role is open only to candidates who are currently based in the Netherlands.

  
  

The Challenge

Deliver exceptional experiences to the freelancers who work shifts through our platform. Whether through phone calls, chat, or emails, ensure our users feel valued and understood by addressing their concerns, resolving issues, or clearly explaining any service limitations or policies.

Your Temper Team

Our Support team is super dedicated and always ready to help our users. We're there for them every day of the year—9 am to 8 pm on weekdays and 9 am to 5 pm on weekends. This means that each team member occasionally covers a weekend shift. We're a small but mighty team, and we come from all over the world, bringing a cool mix of backgrounds and experiences to the table!

How We Work

At Temper, we embrace a dynamic hybrid work model that blends the best of both worlds: the energy of our vibrant offices in Amsterdam, and London, and the flexibility to work from home. We believe in empowering our team to thrive in a way that suits them best. Need a change of scenery? You'll find the support and flexibility to make the most of your talents at Temper.

What Makes You a Great Fit

• Experience in Customer Support/Customer Service/Helpdesk or similar roles with chat support.

• Availability for 30-40 hours a week.

• Proficiency in both Dutch and English is a must.

• A self-motivated and can-do attitude

• Strong communication and problem-solving skills

• Passion for delivering outstanding customer service.

• Eagerness to learn, helpful nature, and a flexible attitude.

Great To Have

• Experience in a fast-paced environment.

• Background in a technology-driven company.

• Enthusiasm for working in a multicultural and diverse team.

• Experience with customer service platforms (Intercom experience is a plus)

How We Make Your Life Work

• Flexible working (for real). We focus on results—some days we meet in the office, and the rest of the time, you’re free to work from home.

• Unlimited vacation days. As long as you get a thumbs-up from your manager, you can always take vacation days to rest and recoup your energy.

• Company Equity Plan (SARs). We want everyone at Temper to Own It and be part of our growth and success!

• Pension scheme. You will be eligible to be enrolled into our pension plan.

• Learning & Developing budget. Once a year you’ll receive a generous personal budget to develop your skills.

• Personal well-being budget. Annually you have access to a well-being budget - we provide a dedicated budget in order to bring your best self to work every day!

• Travel expenses if you come to the office. Additionally, we have great lunch options waiting for you too!

• Home working allowance. Plus a home office budget for a comfy desk chair, laptop, and whatever else you need.

• Flexible bank holidays. In order to nurture an inclusive work environment, we offer the possibility to exchange bank holidays to match your own culture, heritage, and traditions.

• Temper Summits. We believe in fostering a strong sense of community and knowledge-sharing. We share to succeed! Regardless of where you are based, twice a year we gather for the Temper Summits bringing the whole team together to collaborate, learn, and have some fun!

We Are Temper

Are you passionate about helping people adjust work to fit their lives, not the other way around? At Temper, our mission is to revolutionize the labor market with technology, making it fairer, more accessible, and efficient. We empower the new generation of workers who crave flexibility and control over when and where they work— by providing them with a solution right at their fingertips!

What makes our platform successful is that it is built around our users’ needs - We do it for them! We take pride in our user-centric approach, constantly evolving to meet their demands and exceed expectations. Our goal is to give businesses a tool that lets them easily connect with great people looking for flexible shift work.

At Temper, every team member has the opportunity to make a significant impact. Our core value, "We Own It," drives our culture (quite literally, as you will see in our equity plan). We believe in empowering you to take ownership and responsibility, so that together, we can take Temper to the next level.

Our unique culture is proudly embodied by our colleagues at Temper. With over 17 nationalities represented, we embrace remote work across more than 10 countries, alongside our bustling offices in Amsterdam, and London. Several times a year, we come together to connect, share knowledge, and foster our vibrant community.

Join us on this exciting journey as we redefine the future of work! Your passion and dedication will shape the way millions approach their careers worldwide.