Client Success Associate

Do you enjoy interacting with clients and get excited when your efforts lead to real results? Then joining our Client Success team is the right choice for you 🚀

The role and team 💪

As a Client Success Associate, you’ll be responsible for making our clients as successful as possible. Your goal is to support them through onboarding, ensure they remain loyal customers, and help grow their business on our platform over time. You’ll act as their partner and main point of contact within Temper, understanding their needs, building relationships, and taking action to increase long-term value.

You will work in a team of four people who all together have a big influence on the business success of Temper as this group of clients is rapidly growing. Besides we have a very informal culture where everyone's opinion is valued and where work together towards the end goal(s) of the month/quarter/ year.

In this role, you’ll report to the Head of Business Development, Diederik.

What you will be doing 🧩

• Follow up with new clients via phone and email to give them the information and confidence they need to become active users of Temper

• Ensure client satisfaction, retention, and increased usage of our platform by reaching out at impactful moments (e.g., after a negative experience)

• Help clients get the most out of our platform by collecting feedback (e.g., on platform use) through conversations and data, and translating it into journey-based communication and input for other teams (e.g., Product, Account Management)

• Collaborate with colleagues in the Client Success team and across departments to optimize and implement the processes and tools we use to serve our clients effectively.

• Have a HBO or master’s degree in Business or a related field, or 0-1 years of relevant work experience

• Have a commercial mindset, your goal is to make a sustainable impact which leads to more revenue

• Combine strong analytical skills with a deep understanding of customer needs and a healthy dose of creativity to drive long-term success while also seizing short-term wins

• Have strong communication skills and are fluent in Dutch and English
  

Nice to have

• Previous sales or account management experience

• Have experience with Salesforce Sales Cloud

• Have experience with Salesforce Marketing Cloud

• Have previously worked at another SaaS or platform company, ideally in an early-stage environment

  
  

How we make your Life Work 🚀

• Flexible working: while the team comes together at the office on Tuesdays and Thursdays, the rest of the week you’re free to work from wherever suits you best. We focus on results, not on when or where you work.

• Unlimited vacation days. As long as you get a thumbs-up from your manager, you can always take vacation days to rest and recoup your energy.

• Company Equity Plan (SARs). We want everyone at Temper to Own It and be part of our growth and success!

• Learning & Developing budget. Once a year you’ll receive a generous personal budget to develop your skills.

• Personal well-being budget. Annually you have access to a well-being budget - we provide a dedicated budget in order to bring your best self to work every day!

• Travel expenses if you come to the office. Additionally, we have great lunch options waiting for you too!

• Home working allowance. Plus a home office budget for a comfy desk chair, laptop, and whatever else you need.

• Flexible bank holidays. In order to nurture an inclusive work environment, we offer the possibility to exchange bank holidays to match your own culture, heritage, and traditions.

• Temper Summits. We believe in fostering a strong sense of community and knowledge-sharing. We share to succeed! Regardless of where you are based, twice a year we gather for the Temper Summits bringing the whole team together to collaborate, learn, and have some fun!

We Are Temper 👋

Are you passionate about helping people adjust work to fit their lives, not the other way around? At Temper, our mission is to revolutionize the labor market with technology, making it fairer, more accessible, and efficient. We empower the new generation of workers who crave flexibility and control over when and where they work— by providing them with a solution right at their fingertips!

What makes our platform successful is that it is built around our users’ needs - We do it for them! We take pride in our user-centric approach, constantly evolving to meet their demands and exceed expectations. Our goal is to give businesses a tool that lets them easily connect with great people looking for flexible shift work.

At Temper, every team member has the opportunity to make a significant impact. Our core value, "We Own It," drives our culture (quite literally, as you will see in our equity plan). We believe in empowering you to take ownership and responsibility, so that together, we can take Temper to the next level.

Our unique culture is proudly embodied by our colleagues at Temper. With over 17 nationalities represented, we embrace remote work across more than 10 countries, alongside our bustling offices in Amsterdam, and London. Several times a year, we come together to connect, share knowledge, and foster our vibrant community.

Join us on this exciting journey as we redefine the future of work! Your passion and dedication will shape the way millions approach their careers worldwide.